Your AI team
Four agents with defined roles, not one chatbot. They text, they call, they qualify, and they hand off to each other — and to you — under rules you set.
Ez
Ezrav1.0 active
Orchestrator
Decides what should happen next, then does it or asks you first.
Council modeInternal
- Next Best Action engine
- Escalates on compliance, pricing strategy, and agent disagreement
- Trains the other agents from real outcomes
Tone: clear, decisive, operator-first
18
Actions queued today
11
Auto-executed
7
Held for approval
Er
Erikav10.0 active
Lead qualification
Full-product conversational qualification with a real state engine.
SMSVoice
- NEPQ methodology, S0–S9 state engine
- Objection memory and borrower psychology profiles
- Carrier-safe language, bilingual
- All products — HELOC, refi, FHA, VA, jumbo, DSCR, bank-statement
Tone: warm, direct, compliance-aware
42
Conversations
9
Qualified
4
Appointments set
Em
Emilyv1.0 active
HELOC specialist
Qualifies and educates on home equity, fast.
SMS
- HELOC structures and draw mechanics
- Borrower education first, pitch second
- Escalates complex or high-value scenarios to a stronger model
Tone: helpful, clear, speed-focused
27
Conversations
15
Educated
3
Handed to LO
El
Eliv1.0 active
Voice and SMS
Picks up the phone — inbound and outbound — and texts.
Inbound callOutbound callSMS
- Live voice agent
- Quote-first when ready, application-first for 500–639 FICO
- Shares conversation intelligence with Erika
Tone: calm, confident, conversational
23
Calls handled
3m 41s
Avg duration
5
Transferred to you
One owner per borrower, always
Only one agent owns a conversation at a time. Handoffs carry the full history, so the borrower never repeats themselves — and two assistants can never text the same person at once.
Sample activity counts. Agent roles, channels, and methodologies reflect the real production configuration.